Frequent Ask Questions

Order Help:

How do I reorder a previous job?

You will need to know your part number or old order number to reorder.


How will I know my order is being processed?

All orders are processed in the order they are received. You may always check your order by contacting our sales, (Status is updated at various times through-out the day)

You will get a shipping notification via email when your order ships. 


Other References:

Shipping info

Express company we usually deliver: UPS, DHL, FEDEX, TNT or any other forwarder designated by customer.


What are your hours for doing business?

Our Office Hours are 8:30 AM – 5:00 PM PST, Sales people are available from 8:30 AM – 5:00 PM PST. However we have Technical Support Engineers and our online services are available 24 Hours a Day. Our business and sales offices are closed on weekends and on all major China holidays, but our manufacturing facility operates 24 hours a day. Through our website.


If you did not find your answer within our site and need assistance please contact customer service via email. If you have placed your order already please reference your order number for quickest service.